People are nasty today. I even checked to see if there's a full moon. There isn't. I've been yelled at a dozen times and it's still not lunch time.

The best so far was the lady who was mad that her policy includes coverage for driving her car in the United States and Canada and up to fifty miles in Mexico. She doesn't go to Mexico so she wanted me to take that coverage off and charge her less. I told her it was just the terms of the policy - we don't charge per rule. Oy.